Machining plant to share the handling of customer demand order process skills

When Connecting With Customer Businesses, When Customers Want To Place Customized Orders, We Need To Use The Correct Methods To Connect, Evaluate, Confirm, Analyze, Develop, Accept Customized Demands, Maintain Close Communication With Customers, Follow Up Afterwards.

All Orders Huiwen Machinery Processing Factory Are Customized Products. Today I Would Like To Talk To You About How We Should Deal With Several Aspects Including Accepting Customer Customization Requirements, Evaluating Requirements, Confirming Requirements, Signing Contracts, Testing On-Time Delivery.

01 Docking Requirements

When Customer Requirements Are Delivered, They Are Usually Provided In The Form Of Two-Dimensional Three-Dimensional Drawings Related To The Parts. It Is Enough To Just Provide Drawings. The Drawings Often Need To Reflect The Following Parameters: Technical Parameters, Materials, Quantity, Tolerances, Post-Processing Other Requirements. All Customers' Drawings Can Provide All The Demand Information, So The Machining Plant Must Communicate With The Customer Again. If Some Processes Cannot Be Achieved, Multiple Communications Are Required. Only After Understanding All The Customer's Needs Can We Provide Timely Accurate Quotations.

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2D Drawing Format: PDF DWG (Reflecting Technical Parameters, Materials, Quantity, Tolerance, Post-Processing Other Requirements)

3D Drawing Format: STEP IGS (To Make It Easier To See The Product Structure Size, Etc., For Programming).

In Addition, During The Docking Process Of The Mechanical Processing Plant, What Information Should We First Obtain The Customer?

Demand Background: This Background May Be The Current Development Of The Client Company, Business Changes, Company Focus Shifts, Personnel Structure Changes, Etc.

Object-Oriented: Who Is This Customized Requirement Developed For? The Role Status Of The Service Recipient In The Company Should Be Provided;

Current Problems: What Problems Are The Customers Currently Facing How They Are Solved;

Desired Solution: What Services/Functions Do Customers Hope We Can Provide To Help Them Solve Their Current Problems?

Demand Value: What Value Is Brought To Customers By Providing This Demand?

Auxiliary Materials: Provide Valuable Reference Materials In The Requirements, Such As Product Assembly Drawings, Etc.;

Expected Delivery Time: How Long Does The Customer Expect The Order To Be Delivered?

Special Requirements: Whether The Customization Is Allowed To Be Public Kept Confidential;

Contact Person: The Person Responsible For The Requirements Provided By The Client, Who Can Be Communicated With Regarding Any Issues Such As Requirements;

Only After Fully Understanding The Above Information Can Huiwen Company Quickly Perceive Customer Needs Carry Out Follow-Up Work.

02 Assessing Needs

After Understanding The Needs Of Huiwen Machinery Processing Plant, We Can Evaluate It The Following Aspects:

1. Material: Whether The Customer Needs A Common Material. If It Is A Common Material, You Need To Confirm With The Material Store Whether It Is In Stock, Whether It Is Easy To Purchase, Whether It Needs To Be Customized. Huiwen Processing Plant’s Common Materials Include ① Metal Materials: Aluminum Alloy, Magnesium Alloy , Low Carbon Steel, Stainless Steel, Titanium Alloy, Copper, Etc.; ② Plastic Materials: ABS, PC, POM, PEEK, PP, Acrylic (PMMA), Nylon, Teflon, PPS, Nylon + Glass Fiber, Etc.; ③ Composite Materials: Carbon Fiber

2. Tools: Analyze Whether Each Material Is Suitable For Processing Whether The Machining Plant Workshop Is Equipped With Tools For Processing The Material;

3. Post-Processing: Whether The Post-Processing Requirements Can Be Met. Common Post-Processing Methods Include: Sandblasting, Hard Anodizing, Micro-Arc Oxidation, Grinding, Polishing, Oil Spraying, Blackening, Electroplating, Vacuum Plating, Chemical Plating, Phosphating, Passivation, Silk Screen Printing, Biting Most Other Surface Post-Processing Processes.

4. Tolerance: The Positioning Tolerance Of Milling Can Reach Up To ±0.01mm, The Tolerance Of Turning Can Reach Up To ±0.005mm;

5. Size: The Maximum Processing Size For Milling Can Reach 2100mm X 1600mm X 800mm, The Maximum Processing Size For Turning Can Reach 400mm.

6. Quantity: We Are Good At Small Medium Batch Processing Of 10-1000 Sets. Huiwen Provides Fast Proofing (Minimum Order Of 1 Piece), Small Batch Trial Production Mass Production Services; Samples Can Be Provided In As Fast As 2 Days, The On-Time Delivery Rate Of Small Batch Mass Production Is Nearly 7 Days With A Rate Of 95%; Mass Production Products Have Good Consistency Are Very Competitively Priced.

After Comprehensive Consideration Of The Above Aspects, We Will Determine Whether To Accept The Request. If The Machining Factory Is Determined To Accept It, The Next Step Is To Confirm The Quotation Delivery Date With The Customer.

03 Confirm The Requirements

After Understanding Customer Needs, Evaluating Demand Value, Risks, Impact Points, Implementation Costs, We Can Provide Timely Accurate Quotes Delivery Confirmations With Customers. This Confirmation Process Involves The Following Aspects:

1. Quotation: Huiwen Values Every Hard-Won Customer. We Will Make A Formal Quotation Contract For Each Customer, The Price Will Be Subject To The Contract.

2. Delivery Time: The Total Time Spent On All The Above Processes, For Example, 2-3 Days For Cutting, 3-7 Days For Processing Depending On The Quantity, 2-3 Days For Post-Processing, 1 Day For Quality Inspection.

04 Signing The Contract

After The Contract Is Signed The Customer Pays, We Can Officially Start Mass Production. If It Is A Large Demand Requires On-Site Factory Survey, We Need To Take Time To Conduct On-Site Research In The Early Stage; If Necessary, We Can Also Discuss Solutions With Customers When The Customer Company Completes The Demand, Can Demonstrate The Processing Process With Customers On Site.

05 Inspection & On-Time Delivery

Quality Assurance: After The Product Is Processed, It Is Essential To Pass The Quality Inspection. All Tolerance Technical Requirements Must Be Tested According To The Drawing Requirements Before It Can Be Shipped.

On-Time Delivery: Unless There Are Special Circumstances, Delivery Will Be Made Immediately Upon Arrival Of The Delivery Date. Huiwen Usually Cooperates With SF Express For Small Items With YTO Express For Large Items To Deliver To Customers. The On-Time Delivery Rate For Small Mass Production In The Past 7 Days Is 95%. The Mass Production Products Have Good Consistency The Price Is Very Competitive.

Therefore, During The Entire Customization Process, We Must Maintain Close Communication With Customers Provide Timely Feedback To Customers On Any Changes Adjustments To Avoid Customer Dissatisfaction After The Demand Goes Online.

The Above Points Are My Empirical Conclusions After Meeting Many Customer Customization Needs. We Should Use The Correct Methods To Meet, Evaluate, Confirm, Analyze, Develop, Accept Customization Needs. We Don’t Have To Do It As Soon As The Customer Pays. If We Want To Do It, We Must Maintain Close Communication With The Customer Follow Up. I Hope This Article Will Be Helpful To You Who Are Still Worried About B-Side Customization Needs. Huiwen Zhizao Is A Machining Factory With More Than Ten Years Of CNC Machining Experience . It Has A Full Range Of Equipment, CNC Lathe/Milling/Grinding/Drilling/Machining. Partners With Parts Processing Needs Are Welcome To Call Us For Quotes.